jilko is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what we collect, how we use it, and the rights you hold as a jilko player under Philippine data protection law.
This Privacy Policy ("Policy") describes how jilko ("jilko," "we," "us," or "our") collects, processes, stores, and discloses personal data in connection with the operation of the jilko online gaming platform, accessible at jilko.org and all associated mobile interfaces (collectively, the "Platform").
This Policy applies to all individuals who register an account on jilko, visit the Platform as a guest, contact jilko's support team, or otherwise interact with jilko's services. By accessing the Platform or creating a jilko account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
jilko is committed to compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). Where applicable, jilko also observes the data protection standards required under PAGCOR's regulatory framework for licensed online gaming operators.
jilko acts as the data controller in respect of personal data collected through the Platform. For all data privacy inquiries, requests to exercise your rights, or complaints, you may contact jilko's designated Data Protection Officer ("DPO") at:
jilko will acknowledge all data privacy requests within five (5) business days and endeavor to provide a substantive response within fifteen (15) business days, consistent with the timelines prescribed by the NPC.
When you register a jilko account, we collect your full legal name, date of birth, gender, Philippine residential address, email address, and mobile phone number. This information is necessary to create and administer your account and to verify that you meet the minimum age requirement of 21 years for access to jilko's gaming services.
In compliance with anti-money laundering ("AML") obligations and PAGCOR licensing requirements, jilko may collect copies of government-issued identification documents (e.g., PhilSys National ID, passport, driver's licence), proof of address documents, and payment method verification materials. This data is processed solely for identity verification, fraud prevention, and regulatory compliance purposes.
We collect records of all financial transactions conducted through your jilko account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., GCash mobile number, bank account reference numbers), and transaction timestamps. We do not store full card numbers or complete bank account credentials on our servers; payment processing is handled by certified payment service providers.
jilko maintains records of your gaming activity, including games played, wager amounts, wins and losses, session durations, bonus redemptions, and betting history. This data is used for account management, dispute resolution, responsible gaming monitoring, and statistical analysis to improve Platform services.
When you access the jilko Platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, and session duration. This data helps us operate, secure, and improve the Platform.
If you contact jilko's support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for customer service quality assurance and compliance purposes.
jilko collects personal data through the following means:
jilko processes your personal data for the following purposes, each supported by an applicable legal basis under the DPA:
jilko uses cookies and similar tracking technologies to operate Platform functionality, remember your preferences, authenticate your session, and analyze usage patterns. Cookies used by jilko fall into the following categories:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use certain Platform features, including account login. jilko does not use third-party advertising cookies or cross-site tracking for ad targeting purposes.
jilko does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:
Any third party receiving personal data from jilko is contractually required to process that data only for the specified purpose and to implement appropriate technical and organizational security measures consistent with the DPA.
jilko retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and accounting requirements. Specifically:
Upon expiry of applicable retention periods, jilko will securely delete or anonymize personal data in accordance with its internal data lifecycle management procedures.
jilko implements industry-standard technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include end-to-end encryption of data in transit using TLS protocols, encryption of sensitive data at rest, access controls restricting data access to authorized personnel, regular security assessments and penetration testing, and staff training on data protection obligations.
While jilko takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, jilko will notify you and the NPC within the timeframes prescribed by the DPA and its Implementing Rules and Regulations.
As a data subject under the Republic Act No. 10173, you have the following rights in respect of the personal data jilko holds about you:
To exercise any of these rights, contact jilko's Data Protection Officer at support@jilko.org. jilko will process requests in good faith and within the timelines required by applicable law, subject to verification of your identity and any applicable legal limitations on the exercise of these rights.
The jilko Platform is strictly restricted to individuals aged 21 years and above, consistent with Philippine gaming regulations. jilko does not knowingly collect personal data from individuals under 21. If jilko becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted and the associated account closed immediately. Parents or guardians who believe their child has accessed jilko should contact support@jilko.org immediately.
jilko may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform services. Material changes will be communicated to registered jilko players via the email address on file at least fourteen (14) days before the changes take effect, where practicable. The date at the top of this page reflects the most recent revision. Continued use of the Platform following notification of changes constitutes your acceptance of the updated Policy.
For all data privacy inquiries, rights requests, or complaints related to jilko's handling of your personal data, please contact our Data Protection Officer:
If you are not satisfied with jilko's response to a data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). jilko cooperates fully with the NPC in connection with any investigation it may conduct.
Six commitments that define how jilko handles your personal data
jilko processes all personal data in accordance with Republic Act No. 10173 (the Data Privacy Act of 2012) and National Privacy Commission guidelines. Your rights as a data subject are fully recognized and respected.
All data transmitted between your device and the jilko Platform is protected by TLS encryption. Sensitive account and financial data is also encrypted at rest. Your information travels and sits securely on our systems at all times.
jilko does not sell, rent, or trade your personal data to third-party marketers or data brokers. Data shared with service providers (payment processors, KYC providers) is strictly limited to what those partners need to perform their specific function.
As a jilko player, you can request access to, correction of, or deletion of your personal data at any time by contacting our DPO. jilko processes all data rights requests within the timelines set by the NPC — no runarounds, no delays.
jilko does not hold your data indefinitely. Retention periods are defined by legal requirements and operational necessity. When data is no longer needed or legally required, it is securely deleted or anonymized under our data lifecycle procedures.
In the unlikely event of a data breach that poses risk to your rights, jilko will notify you and the National Privacy Commission within the timeframes required by the DPA. Transparency in the event of a security incident is non-negotiable for us.
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